Dependent on your location, delivery should take no longer than 1-5 Business Days. Please see below for more accurate shipping times.
Note: These times are for orders received before 1pm.
North Island / 1 – 5 Business Days
North Island (Rural) / 2 – 5 Business Days
South Island / 1 – 5 Business Days
South Island (Rural) / 2 – 5 Business Days
Please Note: These delivery times are used as guidelines only and are in no way
guaranteed by Modern Bags. We do not accept blame for late delivery by our Courier
Companies. We endeavor to abide by these shipping times, however if for some reason
out of our control, your order takes a little longer, we will do our best to advise
you of this.
At Modern Bags you have 100 days to return your product(s) to us if you wish.
As long as your purchase(s) has not been used and is in original condition with all tags then you have 100 days to return your product to us. It is your responsibility to get the product back to us which means you have to pay for postage if you cannot make it into our store / warehouse to drop it off.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.
Modern Bags NZ have been owned and operated in New Zealand for over a 100 years. As a result Modern Bags NZ has a close relationship with Samsonite, allowing us to provide you with genuine Samsonite products of the highest quality. Ensure peace of mind and purchase all your Samsonite products from us.
Samsonite is the world leader in luggage technology, known for it’s progressiveness and world-class quality products. Ever since Samsonite was founded in 1910, it has never failed to impress. From the Samsonite Streamline in the early 40’s, to the world renowned Samsonite Cosmolite, their suitcases have always been the ‘must have’ of their time. Highly innovative, the Samsonite brand boasts incredibly light soft case’s such as the 72 Hours range. Its revolutionary Curv Technology is one of the reason’s the Samsonite hard cases are so sought after, which is featured in the Cosmolite, Firelite and Lite-cube. Don’t compromise on quality or style, choose a Samsonite and ensure you travel with the best.
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service centre (“Service Centre”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.
If your luggage is looking a little worse for wear, here are some tips for cleaning your suitcase so it looks as good as new!
STEP 1: Empty the case in its entirety, including all pockets and luggage tags.
STEP 2: Dust the exterior of the case with a micro-fiber cloth.
STEP 3: Test a small area of your case using a damp cloth with warm water and mild cleaner by rubbing it gently in an area that isn’t noticeable. If you are happy with the results, clean the remainder of the exterior of your case and change cloths if need be. If desired, use warm water and a mild soap to clean the inside of your case.
STEP 4: Take a fresh cloth and remove as much soap residue from your case as possible.
STEP 5: Let your case completely air dry for a few days or until completely dry.
STEP 6: If your case still has a noticeable odor once it has completely dried, you can use an odor-remover spray of your choice.
STEP 7: If possible, store your case in a dry area of your home that isn’t prone to a significant amount of dust so your case can remain fresh for your next trip.
– Avoid cleaning products with an abrasive consistency as this may scratch the gloss finish of your case.
– Try and avoid cleaning products containing stronger chemicals such as bleach or acetone as this may damage the finish the exterior of your case.
– Store your case with a bar of soap or car air-freshener to keep your case smelling fresh and clean.
– Store your case with a cover to keep your case dust free until your next trip.