Modern Bags is an Online Business only & we currently have no retail stores. Watch this space!

Frequently Asked Questions


Who are Modern Bags?

Modern Bags has been proudly New Zealand owned and operated for over 100 years, selling only the best in fashionable baggage, quality luggage and travel accessories at the most competitive prices.

Modern Bags stock the world’s best brands including Samsonite, Antler, Lojel & High Sierra. We will cater to your baggage and accessories requirements for any adventure, whether it be half way around the world or to your favourite camping spot in our stunning country.

You can be confident that you will get a great deal on all Airline Luggage, Travel Luggage, Suitcases, Travel Bags, Overnight Bags, Bathroom Bags, Backpacks & Travel Accessories.

Do you have any Stores?

At present we are an online based company only. We have no retail stores however we are looking for a new store location in Auckland with Wellington & Christchurch to follow.


What is a TSA lock?

TSA locks are required for all customers travelling to the USA and around the world. The TSA (Transportation Security Administration) screens every passenger’s baggage before it is placed on the plane. At their discretion they choose to open a passenger’s luggage for closer inspection. When this occurs, if the luggage is fitted with any lock other than those approved by the TSA, they will destroy whatever lock is fitted to gain access.

Luggage locks approved by the TSA have a universal master key that will open the locks. Only the TSA have a copy of this master key. Every TSA approved lock has an identifying mark that shows it may be opened by the master key. Most of the cases Modern Bags stock have TSA locks. Some have fixed & non-fixed combination locks. Please check the product description on each case to see what lock it comes with.

How do I clean my bag?

General wear and tear is to be expected especially if you travel frequently however you may use a cloth with warm water to remove any stains/flight sticker residue that may occur during travel.

What size case can I take on the aircraft?

Most of our cabin luggage is 100% legal size, and approved to take with you and stow on the plane.

What is the largest size bag I can check in?

In most cases when checking in your luggage there will only be a specific weight allowance, this can vary from 23-30kg on an economy flight.

Our largest cases are all approved for checking in when travelling with any airline.

How many pieces of luggage can I take with me?

Dependent on which airline you fly with you may be able to split your weight allowance into two bags. It is a good idea to check with your airline before you fly.

Can I order luggage in bulk quantities?

You may order as much or as little as you like, we can work out a freight cost that is suitable to your order while making your purchase an affordable one.

Can I make a phone order?

Definitely, you can phone us anytime on our New Zealand wide free-call number. # 0800 764 646


Pricing and Payment

Is payment in New Zealand dollars?

Yes. Payment is in New Zealand dollars.

Accepted payment methods?

We accept Visa & Mastercard, Bank deposits straight into our nominated Business account and Paypal. Please note: If you use Direct Deposit then your purchase will not be shipped until your payment clears into our account.

Can I direct deposit into your bank account?

You sure can, our bank details will be shown in the payment screen

What is Paypal?

PayPal is an international e-commerce business allowing payments and money transfers to be made safely through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders.

How do I use my credit card safely?

You can use PayPal or our Credit Card Payment Gateway, which use an encrypted page to checkout.

What if my credit card is not working?

You may contact us to find a suitable alternative for payment or contact your bank to check the status of your account.

Is a confirmation of my purchase sent through?

You will receive a confirmation of your order and an estimated shipping delivery time upon order.


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